Frequently Asked Questions

We're happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

We offer a curated selection of fashion, beauty, wellness, and pet care products—including clothing, accessories, skincare, health tech, and essentials for your pets.

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can also track your order by logging into your account.

Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.

Orders are usually processed within 1–3 business days. Delivery times vary by location:

  • Australia: 3–7 business days
  • International: 7–21 business days

We accept returns within 14 days of delivery for most items. Products must be unused and in original packaging. Some exclusions apply (e.g., skincare, hygiene items).

Yes, we care about sustainability. Our Pre-Loved Collection supports conscious shopping, and many of our brands follow ethical production practices.

If your order hasn’t been processed yet, we can help you make changes. Contact our support team as soon as possible after placing the order.

Yes, we offer digital gift cards that can be used across the store. Perfect for last-minute gifts or letting your loved ones choose what they want.

You can reach us via the Contact Us page, email us at [insert your store's email], or message us on social media. We're happy to help!

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